FAQ

ORDERS

Do I have to have an account to place an order?

No, accounts are totally optional.

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

PAYMENT

What methods of payment do you accept?

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

How can I pay if I do not have credit card?

If you don't have a credit or debit card, we suggest using PayPal due to its speed and security of your purchase. If you have a PayPal account, please choose PayPal to complete your payment. If you don't have a PayPal account, please go to this link to register first: https://www.paypal.com. Then you can pay with PayPal on our website.

SHIPPING

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your SINEOE account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

PRODUCTS

How can I find more information about a product?

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Contact us and we’ll provide answers.

FAQ